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Patient transport

Patient transport

Transport may be available to patients who have a current physical or mental health condition or learning disability such that they require the skill or support of Patient Transport Services staff to leave their home or on the journey or where it would be detrimental to the patient鈥檚 condition or recovery if they were to travel by other means.听

You may qualify for help with health costs such as prescription charges, travel costs, eye tests and dental charges, find out more 丑别谤别.听You can find out more about supported patient transport below.

NHS supported patient transport

One Devon is a collaboration of the NHS and local councils, as well as a wide range of other organisations like the voluntary sector, who are working together to improve the lives of people in Devon. You can find lots of useful information about services including NHS-supported patient transport on their

How to book

Patients can make bookings by phone (if possible the patient should make the call, but friends or carers can assist):

  • Devon and Plymouth: 0345 155 1009
  • South Devon, Torbay and Teignbridge: 01803 656 777

Patients are encouraged to book between two-weeks and 48 hours ahead of their appointment.

Patients will be asked a set of questions to听assess their eligibility each time they book.

If appointments are cancelled or changed, make sure travel plans are also changed.

To appeal against a decision, speak to the service manager.

Frequent journeys to NHS treatment

  • Extra help is provided for patients travelling frequently for NHS treatment:听Three or more trips in one week or 10 or more in one month. Staff or patients can make bookings on the numbers above.
  • Got a bus pass or railcard?听Patients may be able to choose an appointment time when you can use their pass.
  • Can travel costs be refunded?听Check costs and reclaim rules at the destination before transport is booked.
  • Appointment changed or cancelled?听Make sure travel plans are also changed.

Help with travel cost

Transport may be available to patients who have a current physical or mental health condition or learning disability such that they require the skill or support of Patient Transport Services staff to leave their home or on the journey or where it would be detrimental to the patient鈥檚 condition or recovery if they were to travel by other means.听

You can find out more on the One Devon website

Community transport

Find out about local community transport schemes by visiting the听.

Last updated: May 09, 2023

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